Shipping & Returns
Shipping Policy
Welcome to MagicalBlueStudios! We are committed to providing you with an excellent shopping experience, including timely and reliable delivery of your orders. Please read our shipping policy carefully to understand how we handle shipping.
Processing Time
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Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive another notification when your order has shipped.
Shipping Rates and Delivery Times
Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location:
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Standard Shipping: Estimated delivery within 5-10 business days.
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Expedited Shipping: Estimated delivery within 2-5 business days.
Please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as weather, carrier issues, or customs processing for international orders.
International Shipping
We ship to select countries outside the United Kingdom. International shipping rates and delivery times will be calculated at checkout. Please note that:
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Import duties, taxes, and other customs fees are the responsibility of the recipient.
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Delivery times for international orders may vary based on destination and customs processing.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address provided by the customer or failure to pick up the package, we will:
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Contact you to arrange for reshipment (additional shipping fees may apply).
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Issue a refund for the cost of the item(s), excluding shipping fees, if reshipment is not possible.
Lost or Damaged Packages
We are not responsible for lost or stolen packages marked as delivered by the carrier. If your package is lost in transit:
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Please contact the carrier directly to file a claim.
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Notify us via our contact form or live chat, and we will assist where possible.
If your order arrives damaged, please contact us within 7 days of delivery with a photo of the damage and your order number. We will work with you to resolve the issue.
Returns Due to Late Delivery
We strive to deliver all orders within the estimated time frame. However, we cannot guarantee delivery by a specific date. If an order arrives later than expected, please contact us to discuss your options.
Contact Us
If you have any questions or concerns about your order, please contact us via live chat or the contact us form
Thank you for shopping with MagicalBlueStudios! We appreciate your support and are here to help with any shipping-related inquiries.
Return & Exchange Policy
Thank you for shopping at MagicalBlueStudios! We want you to be completely satisfied with your purchase. If you’re not, we’re here to help. Please review our return and exchange policy below.
Returns
Eligibility:
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Items must be returned within 30 days of delivery.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Custom or personalized items are not eligible for returns unless they arrive damaged or defective.
Process:
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Contact us at live chat or the contact us form with your order number and reason for return.
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Once approved, you will receive instructions on how to return your item.
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Ship the item back to us using a trackable shipping method.
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Customers are responsible for return shipping costs unless the item is damaged or defective.
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Refunds:
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Refunds will be processed within 7 business days after we receive the returned item.
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The refund will be issued to your original payment method.
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Shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
Eligibility:
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Exchanges are available for items that are defective, damaged, or incorrect.
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Exchanges must be requested within 30 days of delivery.
Process:
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Contact us at live chat or the contact us form with your order number, details of the issue, and any supporting photos.
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Once approved, we will ship a replacement item at no additional cost. You may need to return the original item before the replacement is sent.
Damaged or Defective Items
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If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage.
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We will replace the item or offer a full refund, including original shipping costs.
Non-Returnable Items
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Custom or personalized products.
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Digital downloads.
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Sale items are final sale and cannot be returned or exchanged.
Contact Us
For any questions or assistance, please reach out to us at live chat or the contact us form. We’re here to help!
Thank you for supporting MagicalBlueStudios. We appreciate your business and are committed to ensuring you have a magical experience with us!